Refund and Exchange Policy

Effective Date: [8/1/2025]

We strive to provide the best quality lenses and ensure a hassle-free shopping experience. Please read our policy carefully before making a purchase.

Eligibility Period

  • Timeframe: You have 10 calendar days from the delivery date to initiate a return or exchange request.

Types of Compensation

  • We offer:
    • Store Credit: Redeemable on your next purchase.
    • Product Exchange: For lenses of equal value.
  • No Cash Refunds: Refunds are provided as store credits only.

Contact Requirement

  • Action: Email us at support@aquaoptixcolors.com with your order number and details of your issue before sending any products back.
  • Unapproved Returns: Products sent without prior approval will not be accepted.

Eligibility Criteria

For Store Credit and Exchanges:

  • Products must be unused, unopened, and in their original packaging due to hygiene concerns.
  • Non-Eligible Products:
    • Lenses purchased during promotional sales or with discounts above 15%.
    • Opened or used lenses.
  • Only purchases from our official website www.aquaoptixcolors.com are eligible.

Shipping Costs and Restocking Fees

  • Return Shipping: Customers are responsible for shipping costs.
  • Restocking Fee: A nominal fee of ₹100 per product will be deducted from your store credit.

How to Return a Product

  1. Contact Support:
  2. Prepare Your Package:
    • Use a trackable shipping method to ensure safe delivery.
    • Return must reach us within 10 days of approval.
  3. Label Printing:
    • Open your order confirmation email.
    • Download the return label provided.
    • Attach the printed label to your package.

Complaints

  • Timeline: Report any issues within 48 hours of delivery.
  • Process: Email support@aquaoptixcolors.com with images and details of the issue.
  • Resolution: Eligible complaints will be resolved via:
    • Replacement lenses.
    • Store credit of equal value.

Lost or Undelivered Packages

  • Delivery Confirmation: Determined through the courier partner’s official tracking system.
  • Action for Lost/Stolen Packages:
    • Wait 10 days post-shipment for resolution with the courier.
    • If unresolved, file a police report and share it with us to initiate store credit or replacement of equal value.

Order Cancellation and Modification

  • Cancellation:
  • Modification:
    • Changes to the delivery address or contact details are permitted before shipping.
    • Product selection cannot be altered once the order is placed.

Store Credit Details

  • Validity: Store credits are valid for 90 days from the date of issuance.
  • Currency: Issued in INR.
  • For Cash on Delivery Orders: Refunds are processed as store credits only.

Important Notes

  • Hygiene Policy: Due to the sensitive nature of lenses, opened or used products cannot be returned or exchanged.
  • Return Shipping Costs: Non-refundable and borne by the customer.
  • Notification Updates: Ensure your mobile number is accurate for updates via SMS/WhatsApp from our courier partner.

For Further Assistance

For any additional questions or concerns, please contact our customer support team at support@aquaoptixcolors.com.

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